FAQ

1. Are there other ways for me to make a complaint other than by phone?

You can make a complaint to:

Ministry of Natural Resources and Environment
Level 1 - 4, Podium 2 & 3, Wisma Sumber Asli
No.25, Persiaran Perdana, Precint 4
Federal Government Administrative Centre
62574 Putrajaya, Malaysia.

Complaints Line: 03-8889 1972

Hotline: 1-800-88-2727

web: www.doe.gov.my/ms/contact

2. Can I use Department of Environment general reports such as the Air Pollution (API) in any forms for the purpose of sharing information?

Information in Department of Environment Portal can be share for the general public because it is our goal to aware the public. However any of electronics, books and other methods for purpose of benefit is prohibited. You also need to declare the source quoted from the "About Natural Resources Office, and the publication of these dates”

3. I have created innovative tools that can help communities reduce water pollution. Can I get help from Department of Environment to implement these projects?
We highly encourage people to create new tools that can help maintain the quality of nature environment. Any questions, assistance, sponsorship and etc you may correspondence to:

Director
Ministry of Natural Resources and Environment
Level 1 - 4, Podium 2 & 3, Wisma Sumber Asli
No.25, Persiaran Perdana, Precint 4
Federal Government Administrative Centre
62574 Putrajaya, Malaysia.

4. Is there any system in GIS or other technology involved to monitor pollution from factory, premises, and others?
Department of Environment has systems to monitor the quality of nature environment in the country. For more information about the systems you can contact:

Director of Information technology
Department of Environment
Ministry of Natural Resources and Environment
Level 3, platform 3, Wisma Sumber Asli
No.25, Persiaran Perdana, Precint 4
Federal Government Administrative Center
62574 Putrajaya, Malaysia.

5. Can I request any information regarding the natural environment and pollutions for the purpose of the education and research?
Yes, we are supporting your effort. To get the information you may contact us by phone, letter or visit to our head quarters. You can meet our staffs (Air, Evaluate, hazardous materials, information technology, strategic communication and Air & Marine) regarding to your research topic.

6. Are there any of rules and regulations for factories and premises that want to produces carbon dioxide, monoxide and disposal of materials, water and other?
Yes, indeed there are rules and regulations from Department of Environment. You need to get permission before start any of operations. Please visit our nearest branch to get permission. Visit http://www.doe.gov.my/ms/content/jabatan-alam-sekitar-malaysia page to get nearest branches address

7. Where can I get any reports, or magazine article about natural environment?
You can get it from our library or visit our portal:
EQR Reports: http://www.doe.gov.my/en/eqr

Keratan Akhbar: http://www.doe.gov.my/en/papercut

Material Penebitan: http://www.doe.gov.my/ms/content/bahan-penerbitan-jas

8. Do you implements your own code ethic?

We have our code ethic. To obtain a copy, you may get it from our nearest branches.